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It takes 2-9 days to fulfill an order, after which it’s shipped out.
The shipping time depends on your location, but typical shipping times are:
USA: 3-5 business days
Coming soon international shipping!
International: 5-15 business days
We work with an on-demand order fulfillment company with facilities worldwide!
Before getting in touch with us, please help us out by doing the following:
● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.
Pro tip: Package theft is on the rise— If you're expecting a home delivery and you know you won’t be home to accept it, use an address where you know you'll be!
If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, get in touch with us via our Contact Us page with your order number.
If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.
If you’re a US customer and your order is over $49 then you qualify for Free Shipping.
No, we do not pay for return shipping at this time unless we shipped the wrong item or your product is damaged. The reason we don’t pay for returned shipping is because unfortunately some customers take advantage of free return shipping.
As an example, a customer buys a bunch of products with the intent of only keeping one of them and returning the rest because they know its no cost to them to return them. Where as if they bought something at a retail store with the same
intentions, they would have to spend their own time and gas to return the unwanted items as well as possibly having to pay a restocking fee. Thank you for your understanding.
What do I need to know about ordering internationally?
Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees.
We highly recommend including your phone number in the order when ordering internationally - this will minimize the risk of an order being lost in transit and make delivery of the order smoother.
You’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line via our Contact Us page.
We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us via our Contact Us page within a weeks' time with your order number, and any other details you may have about your order. We’ll get back to you with a resolution as soon as possible! We may request photos of the damaged product.
Product disclaimers:
Sometimes, there might be a vinegary smell on the garments you receive. Luckily, the odor you smell is just a temporary addition. Now that your product is out of the confined space of the shipping bag, the printing smell will dissipate after a few days and a wash cycle.
You may notice some discoloration or off white residue on your apparel. Do not worry! These are not stains and will wash off after the first wash cycle. Our apparel is created with the latest in garment printing technology. In addition, inks used are water-based and eco-friendly.
If you receive a product with a mark - please wash it before reporting a problem.
We work with a reliable, high-quality print-on-demand company. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!
We want you to be entirely satisfied with your MySportHockey.com purchase. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. Only items shipped within the US are eligible for return. For full details, please see our Returns & Refund Policy page.
To be eligible for a return, it must be within 30 days after receiving your item, your item must be in the same condition that you received it, unworn or unused, with tags still attached if your item had tags when you received it. As part of our sustainability efforts, many of our direct-to-consumer products will not have tags, as tags are mainly used in a brick-and-mortar retail store. So if you receive any items with no tags on them, don't be alarmed, this is the new norm for online sales. For full details, please see our Returns & Refund Policy page.
If the original packaging is unusable, please use a new package or box of similar size. You’ll also need the receipt or proof of purchase or packing slip. Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us via our Contact Us page. We may request photos of the wrong/damaged items, and we’ll sort that out for you.
At this time, we don't offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section. Though rare, it's possible that an item you ordered was mislabeled. If that’s the case, please let us know via our Contact Us page within a week after receiving your order. Include your order number. We may request photos of the mislabeled item, and we’ll send you a new one, or issue a refund!
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. There is often extensive processing time before a refund is posted. Some banks can take up to 30 days or more to process your refund. This is out of our control and must be discussed with your credit card company, or bank, or other payment processor refund policies. If you’ve done all of this and you still have not received your refund yet, please contact us via our Contact Us page.